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Forest Road

Privacy Policy & T&Cs

We founded HIKING BUDDIES UK with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

Thank You

We appreciate your visit to our privacy policy (the "Policy").
The "Company," "we," or "us" and its affiliates and subsidiaries (collectively, "HIKING BUDDIES UK LTD," "we," or "us") gather personal data on our website.

Through any associated mobile application or website run by HIKING BUDDIES UK LTD, and through any area where the Policy is posted (hence collectively referred to as the "Sites").
This Policy also outlines your options for how this information is gathered and used.


Our Terms of Use are fully applicable to your use of the Sites as well.
This reference to the Terms of Usage, which may be found within this page, incorporates this Privacy Policy.

You are encouraged to review this privacy statement on a regular basis to stay informed of how we are managing your personal information.

Accepting This Privacy Policy


What Information Will Be Collected?

We gather your personal information when you use our sites.
Depending on the sites you visit and the features you use, we may collect different sorts of personal information from you.
Information that directly identifies a person or that can be used to establish that person's identity is referred to as personal data.
This details could consist of:

Purchase Information: When you make a purchase, we may keep track of your name, billing address, shipping address, email address, phone number, credit card number, and expiration date.
This data is used to fulfil your requests for goods and services, process and deliver orders, issue order and shipping confirmations (together with other transactional information), and/or offer customer care.

Account Information: If you create an account with us, we may ask for your name, email address, mailing address, postcode, date of birth, and gender.
This information will be used to speed up the checkout process when making purchases, help you keep track of your orders, and keep you informed about promotions and site upgrades.

Information for Commercial Communications: If you sign up to receive promotional emails from us, we may gather your name, email address, mailing address, gender, and birth date.
Your contact information may be used to tell you of sales, limited-time deals, and new services offered through the Sites.


Information Relating to Inquiries: If you contact us via an email or through the Live Chat function we may collect your personal information such as your name and email address so this can be used in order for us to respond to your question or contact you in the event of a disconnection from our Live Chat.


Information for Promotions: if you participate in a promotion (e.g., contest, raffle, give away) that we sponsor we may collect your name, email address, and other contact information. To fulfill the terms of the promotion this information will be used to contact you in regards to promotional and limited time offers, sales, and new features available within the Site, mobile site and mobile application. It will also be subject to the terms accompanying such promotion.

Data related to your use of our online services: When you access or browse our Site, mobile site, mobile application  we may collect Browsing data which can be used to identify the device you are using. We may collect the IP address of your device, As well as any other data that are automatically processed within, such as the number of pages viewed on our Site, mobile site and mobile application, your use of our Site, mobile site, mobile application and the time spent on each of these pages etc. This data helps us to analyse your use and the correct functioning of our Site, mobile site, mobile application to improve our services and track to our Sites.

Commercial Terms

When buying an item/ietms, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process. Some products are made to order and therefore may not be identical to the images shown within the site, mobile site, mobile application and will not be subject to the return policy unless recieved damaged/faulty and proven to be damaged during trasnportation/mailing.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.


If you are unhappy with your item, please return it within 21 days to recieve a refund, not including the initial postage charge. This does not apply to items were there is an error made that was not a fault of our own or the item has not been cared for in your possession. Please contact us via the 'contact us' page for a returns address.

The Right To Terminate Or Suspend Services

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Retention Of Rights to Change Offering

When we receive a valid returns claim for a product(s) purchased from us, we will either repair the relevant defect or replace the product(s). If we are unable to repair or replace the product within a reasonable time (30 days from item(s) received by us), the customer will be entitled to a full refund upon the prompt return of the product to us. We will pay for shipment of repaired or replaced products to customer and customer will be responsible for return shipment of the product to us.

Ownership Of Intellectual Property, Copyrights And Logos

The Service and all materials therein or transferred thereby, including, without limitation, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of HIKING BUDDIES UK LTD. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

Right To Suspend Or Terminate User Account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment


You agree to indemnify and hold HIKING BUDDIES UK LTD harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation Of Liability

To the maximum extent permitted by applicable law, in no event shall HIKING BUDDIES UK LTD, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, HIKING BUDDIES UK LTD assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right To Modify And Change Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional Emails And Content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Preference Of Law And Dispute Resolution

hese Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom / England, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Merseyside. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

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